Billing/Customer Service

300 N. Loraine First Floor of City Hall Midland, TX 79701

How to Open an Account

To open a Water/Sewer/Garbage account, you can apply for utilities by clicking the link to the left, or you can come to City Hall, Room 110, with a valid form of identification along with your lease/closing paperwork. Valid forms of identification are considered to be a driver's license with a picture on it, or any official form of picture identification issued by a governmental entity.

How to Close an Account

To terminate a Water/Sewer/Garbage account, you can click the Termination Request link on the left side of this page, or stop by City Hall Room 110.

How to Make a Payment

Payments may be mailed in the convenient return envelope provided with your water bill, you may make your payments in person at the Central Cashier's Office located on the first floor of City Hall, or we will be happy to draft your bank account. Additionally, we have an after-hours depository at City Hall located on the east side of the building.

Payment Mailing Address:

Customer Service
PO Box 1152
Midland, Texas 79702-1152

Payments can be made via Internet.

Payments may be made at any of the following Mr. Payroll locations:


Store # Address Phone #
#2301 3310 W. Wall 520-2274
#2318 4709 N. Midkiff 697-2796
#2306 2910 N. Big Spring 570-5274
#2309 4701 Briarwood 694-7523
#2303 800 E. Florida 685-1274
#2316 4400 W. Illinois 520-2031
#2302 1709 Rankin Hwy 695-6941
#2319 3300 N. Midland 704-5322


Mr. Payroll is the only contractually authorized location to make normal payments on your bill, located outside of City Hall. There are NO other locations authorized by the City of Midland to accept payments on your bill.

Bank Drafting

An easy way to pay your water bill is to sign up for bank drafting. There is no cost to you and your payment will be automatically drafted from your bank account on a monthly basis. You will still receive your monthly bill so you can monitor your usage. 

Water Meters

For information on reading your water meter, please visit the "Reading Water Meters" section of our Documents & Forms page.

*Our busiest days are Monday, Wednesday, and the days after holidays. On these days you will experience the longest wait times.

Please allow up to 24 hours for email reply.

After Hours Water Issues


Monday - Friday: 8:00 am-5:00 pm
Saturday - Sunday: Closed